Frequently Asked Questions

To place an order, simply browse our website, select the items you want, and add them to your cart. Then proceed to checkout, where you’ll provide your shipping and payment information.

We accept major credit cards, debit cards, online banking and eWallet for secure and convenient payments.

Once your order is shipped, you will receive a order id via email. You can use this number to track the status of your package.

We offer various shipping options, including standard and local pickup. Shipping fees and delivery times may vary based on your location and the selected shipping method.

Orders can be canceled within a short window after placing them. Please contact our Customer Support as soon as possible for assistance.

Yes, we prioritize your security. We use industry-standard encryption to protect your personal and payment information.

You can reach our Customer Support team through email at info@xeytrading.com or by phone at +60 16-664 2556. We’re here to assist you!

Yes, we offer international shipping to many countries. Shipping fees and delivery times may vary based on your location.

If your order has not been shipped yet, we may be able to update your shipping address. Contact us as soon as possible for assistance.

If your item arrives damaged, please contact us immediately. We’ll guide you through the process of returning the item and arranging for a replacement or refund.

Yes, we offer gift wrapping for an additional fee. You can select this option during checkout.

You can unsubscribe from marketing emails by clicking the “Unsubscribe” link at the bottom of any promotional email you receive from us.