We want you to be completely satisfied with your purchase from XEY TRADING. If for any reason you are not, we offer a hassle-free return and refund policy within 30 days of your purchase date. Please read the following guidelines to understand the process:
Returns:
To initiate a return, please contact our Customer Support team within 30 days of receiving your order. You can reach us at info@xeytrading.com
Items must be returned in their original condition, including all packaging and tags.
Please include a copy of the original receipt or order confirmation in your return package.
Ensure that the item is securely packaged to prevent damage during transit.
Refunds:
Once we receive and inspect your returned item, we will notify you regarding the approval of your refund.
Refunds will be processed using the original payment method within 14 business days.
Shipping costs are non-refundable, and any return shipping costs are the responsibility of the customer.
Exchanges:
We do not offer direct exchanges. If you wish to exchange an item, you can return the original item for a refund and place a new order for the desired item.
Damaged or Defective Items:
If you receive a damaged or defective item, please contact us immediately. We will provide further instructions on returning the item and arranging for a replacement or refund.
Please note that certain items, such as personalized or clearance items, may not be eligible for return. Additionally, our policy does not cover normal wear and tear, misuse, or accidental damage.
We strive to provide a seamless return and refund experience, and we appreciate your understanding and cooperation in adhering to these guidelines. If you have any questions or concerns, please don’t hesitate to contact our Customer Support team.
